Privacy Policy – Coral Bingo

Data We Collect

When you register and use Coral Bingo, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username
• Contact data: email address, phone number, postal address
• Financial data: payment method details, transaction history
• Technical data: IP address, browser type, device identifiers
• Usage data: pages visited, games played, session duration
• Verification data: copies of ID or proof of address where required

How We Use Your Data

We use your personal data for the following purposes:

1. To create and manage your account on coralbingo-uk.com
2. To process deposits, withdrawals, and verify payment methods
3. To verify your age and identity as required by UKGC regulations
4. To personalise your experience and deliver relevant promotions (with consent)
5. To detect and prevent fraud, money laundering, and problem gambling
6. To respond to support enquiries and complaints

Legal Basis for Processing

We process your data under the following legal bases as defined by UK GDPR:

Contractual Necessity

Processing is required to deliver the services you have signed up for, including account management and payment processing.

Legal Obligation

We are required by law to verify player identity and retain certain records in line with UKGC licence conditions and anti-money laundering legislation.

Legitimate Interest

We may process data to prevent fraud, improve site security, and conduct internal analytics that help us improve the Coral Bingo experience.

Consent

Where we send marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time.

Cookies

coralbingo-uk.com uses cookies to improve site functionality, remember your preferences, and analyse traffic. Essential cookies are always active. You can manage non-essential cookie preferences via our Cookie Settings panel. We use the following cookie types:

• Essential cookies – required for the site to function
• Performance cookies – collect anonymous usage statistics
• Marketing cookies – used to serve relevant ads (only with consent)

Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third parties only where necessary, including payment processors, identity verification providers, fraud prevention services, and regulatory bodies such as the UKGC. All third-party partners are contractually bound to handle your data securely and in line with UK GDPR.

Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, in line with UKGC requirements. Financial and transaction records may be kept for up to 7 years to comply with HMRC and anti-money laundering regulations. Anonymised analytical data may be retained indefinitely.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and to object to direct marketing at any time. To exercise any of these rights, contact our Data Protection team via the Help section on coralbingo-uk.com. We will respond within 30 days.

Security

We use industry-standard SSL encryption to protect all data transmitted to and from coralbingo-uk.com. Access to personal data is restricted to authorised personnel only, and all staff handling player data are trained in data protection compliance. We conduct regular security reviews to safeguard against unauthorised access, loss, or disclosure.

Contact & Complaints

For any privacy-related queries, please contact our Data Protection Officer via the support section on coralbingo-uk.com. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.